Terms

By signing in, creating an API key, topping up credits, or using the service, you agree to these terms, the Privacy page, and the Refunds page. If you use the service for a workspace or organization, you represent that you have authority to bind that workspace or organization.

The service provides API access, dashboard controls, public model ids, delivery lane preferences, usage records, and prepaid credits. Model availability, latency, pricing, limits, and provider behavior may change as cloud infrastructure, payment systems, AI model infrastructure, or platform requirements change.

• You are responsible for workspace activity, invited members, API keys, and requests made through your account.
• API keys are bearer credentials. Store them safely, rotate them when needed, and revoke any key that may have been exposed.
• We may limit, suspend, or revoke access to protect users, providers, payment systems, security systems, or the platform.

You retain your rights in customer data and API content. Routed API prompts and responses are not written to 1api's application databases or long-term logs. To support response continuation and one bounded recovery attempt, 1api may temporarily retain the minimum required conversation content in an isolated, idle-expiring continuation cache. Each successful cache write starts a rolling one-hour retention period. A successful continuation refreshes that period; cache reads, failed requests, and retries do not. The one-hour period can continue to refresh for an active conversation; there is no separate maximum lifetime. One hour after the last successful cache write, the content becomes unavailable to the Gateway and is scheduled for automatic deletion.

The cache is operationally separate from 1api's application databases and long-term logging systems. It is not exposed through customer or administrator consoles, is not a customer-accessible response archive, and is not used for training, analytics, or debugging. Usage, billing, security, and audit records may retain metadata that does not include prompt or response content. Upstream AI and infrastructure providers process and may retain content under their own terms, retention settings, and data controls.

Usage consumes account credits according to the pricing shown in the product and the public model, delivery lane, and billable quantities used for each request. Payment records, credits, refunds, chargebacks, and disputes may be adjusted for delivered usage, fraud, abuse, payment reversal, or legal requirements.

Paid credits

Added after verified payment processing.

Promotional credits

Granted separately from paid credits and may be limited, expired, or removed according to product rules.

Refund review

Handled through verified payment records, usage metadata, and account records, not prompt or response content.

Do not use the service for malware, credential theft, spam, fraud, harassment, exploitation, illegal activity, sanctions evasion, or attempts to bypass rate limits, delivery lanes, billing controls, security systems, provider requirements, or lawful abuse-prevention controls.

The service depends on third-party infrastructure and AI model providers. We may change, suspend, or discontinue features, models, tiers, prices, limits, routes, dashboards, or policies. These terms do not create a formal uptime SLA, enterprise support plan, or compliance certification.

The service is provided for API access and workspace operations as available. To the maximum extent allowed by law, we disclaim implied warranties and limit liability for indirect, incidental, consequential, special, exemplary, or punitive damages. Mandatory consumer or statutory rights are not excluded where they cannot be excluded.

You may stop using the service at any time. We may suspend or terminate access for security risk, abuse, illegal activity, payment failure, policy violations, provider requirements, or legal obligations. Some billing, audit, security, and dispute records may remain after termination.

We may update these terms as the product, payments, provider requirements, or legal obligations change. For legal questions, email [email protected] or open a support ticket from the dashboard.